Position : Retail Sales Assistant at National Floors Company Overview: Established in 2015, National Floors has swiftly emerged as one of Australia's fastest-growing flooring shops. With multiple branches spread across the nation, we have had the privilege to serve over 10,000 delighted customers, upholding our vision to be the top choice for all Australians seeking innovative flooring solutions. Join our team and be a part of a legacy that combines accessibility, trustworthiness, affordability, reliability, ambition, and friendliness. Role Summary: As a Retail Sales Assistant, you will represent the face and ethos of National Floors, guaranteeing an exceptional shopping experience for our customers at our retail outlets. This role demands not just knowledge of our products but also a commitment to outstanding customer service and a keen sales instinct. Primary Responsibilities: Engage with potential customers through various channels such as phone calls, emails, or scheduled face-to-face interactions to inform them about our offerings. Welcome customers into the store, assisting them in navigating through our product range and discovering the perfect flooring product for their needs. Offer expert insights on our diverse range of flooring products, explaining their features, benefits, and care instructions. Use persuasive skills to close sales opportunities and recommend additional relevant products or services. Efficiently process sales transactions ensuring accuracy at every step. Collaborate closely with the Organizer and Operations Support team to guarantee seamless operations and heightened customer satisfaction. Address any customer queries and concerns with professionalism and a solutions-driven mindset. Stay updated by actively participating in team meetings and training programs. Why National Floors? By joining National Floors, you're not merely taking up a job; you're embracing a mission. Every team member plays a pivotal role in our goal of enhancing Australian homes with premium flooring solutions. Set within a culture rooted in core values and excellence, we promise growth, impact, and an environment where you can truly make a difference. Perks include competitive compensation, opportunities for professional development, and being part of a dynamic team that’s setting new benchmarks in the industry. Apply Today! If our mission resonates with your aspirations, we’d love to hear from you. Send your resume to sam@nationalfloors.com.au with the subject 'Application for Retail Sales Assistant.' Alternatively, you can text Sam at 0426 099 303 with the same subject line to express your interest. Together, let's redefine flooring excellence in Australia. Requirements Desired Candidate Profile: Exceptional interpersonal and communication skills. Previous sales experience, particularly in relationship-building, deal finalization, and persuasive communication. Prior experience in retail sales or another customer-facing role would be a distinct advantage. Adequate industry knowledge is crucial. Candidates without this will be provided with a detailed training program which may involve 1-3 weeks of unpaid hours, depending on the individual's learning curve. Strong team player with an ability to work seamlessly across various departments. Excellent time-management and multitasking capabilities. An adaptable, proactive, and self-motivated individual with the zest to shoulder responsibilities and drive results. Demonstrated resilience in challenging situations, possessing a relentless pursuit of excellence. A commitment to punctuality and reliability; understanding that consistent attendance contributes to the team's success. Quickly and accurately calculate profit margins and work on floor plans for customers, providing prompt and reliable information. Quickly calculate margins to understand actual costs and confidently negotiate pricing with customers. Accurately calculate floor plans to determine the total installation area, enabling accurate quotes for customers. Benefits Compensation: Trustworthy & Transparent Compensation: Competitive Base Salary: We offer a base salary of $80k, which surpasses industry standards for a similar role. High Commission: Earn 10% commission on the profit you generate. On average, this translates to an additional $30k. With clear KPIs defined at the outset of your role, exceeding them can yield up to $60k in commission. There's no maximum cap – the sky's the limit!k. With clear KPIs defined at the outset of your role, exceeding them can yield up to $60k in commission. There's no maximum cap – the sky's the lim in commission. There's no maximum cap – the sky's the limit!it! Annual Raises: Guaranteed annual performance reviews with potential salary and commission increases based on the KPIs set during your onboarding. Transparent Communication: Benefit from monthly one-on-one meetings to discuss performance, expectations, and potential compensations, supported by our performance management tools. Equal Pay: We're committed to fairness. All employees receive equal pay for equal work, irrespective of gender, age, ethnicity, etc. Benefits: Generous PTO: Accrue up to 13 days of PTO per year, with a roll-over policy for unused PTO. Accessible Learning Opportunities: Access to industry conferences, workshops, and courses. We provide daily training sessions and allocate an annual individual budget for professional development. Retirement Benefits: Our competitive retirement plan includes a company match to secure your future. Career: Clear Career Path: See your potential growth mapped out, from salesperson to store manager and beyond, through our visual career progression chart. Professional Growth & Accountability: Recognition: We commemorate milestones and achievements through awards or recognition ceremonies. Regular feedback sessions, using our feedback platform, help you identify areas of improvement and growth while fostering a culture of accountability. Work Environment: Supportive Team: Experience a collaborative environment, reinforced with periodic team-building exercises and workshops. Challenging Roles: Embark on opportunities to meet ambitious sales targets and engage with a high volume of customers. Job Autonomy: While we trust you with decision-making freedom, our alignment tools ensure everyone remains on the same page concerning company objectives. Clear Expectations: We set transparent guidelines for sales targets and uphold the highest customer service standards. Dynamic Work Environment: Emphasize the varied nature of the job, including interaction with diverse customers, occasional physical tasks, and the independence of managing the store during certain hours. Culture: Customer-Centric Culture: Join a team that's proud to have enhanced countless homes with quality flooring solutions. As we place our customers at the core of everything we do, your role would be pivotal in making our vision a reality. Check our reviews on Google to witness our impact. Value-Based Operations: We're rooted in core values, like integrity, excellence, and teamwork. Open Communication: We cherish your ideas and feedback. Engage in our regular town-hall meetings or share through our open-door policy and suggestion platforms. Work-Life Balance: We recognize the significance of personal time, ensuring you maintain a healthy balance between work and leisure. Thriving Amidst Growth: Being a part of National Floors gives you the exciting opportunity to thrive amidst one of Australia's fastest-growing flooring shops. While we do face challenges due to our rapid growth, the experience and learning gained are unparalleled.
